Q. I'm having trouble loading a tutorial in Safari or I'm getting a Shibboleth error when the tutorial loads. What should I do?

Answer

Some tutorials won't work in specific web browsers. Try clicking the "More Information" button associated with the tutorial to review the browser suggestions.

If "More Information" lists Safari as an option but the tutorial still isn't working. You may need to verify two options:

  1. that "Block All Cookies" is unchecked and
  2. that "Prevent Cross-Site Tracking" is unchecked.
  3. Both of these options are available at Safari>Preferences>Privacy.
    1. See example image of Safari preferences with Privacy options highlighted.

If the issue persists, contact Teaching & Learning at libinstruct@utk.edu or reach out via chat for help.

  • Last Updated Jun 21, 2021
  • Views 5
  • Answered By Elijah Dies

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