Q. When I click to download an article, I am asked to pay. Why is this?
There are couple of reasons this may happen:
1. If you accessed the article or journal through OneSearch, then something may have gone wrong with our subscription. Simply fill out the Report A Problem form and we will work with our vendor as quickly as possible to restore access to the content.
2. If you come across this on the open web, you may not have entered the resource via the library’s subscription. Go to OneSearch and search the article title and/or the journal title to see if we have a subscription. (This is especially important if you are off campus).
3. If there is no record in OneSearch, then the library may not have a subscription to the content. To gain access you can still fill out an InterLibrary Loan request to access the material from another library.
We suggest using tools like LibKey Nomad and Unpaywall to aid you in your open web searches.
If you would like us to confirm access, contact Research Assistance.